Our fully motivated team of skilled professionals understands your business and its needs and is always dedicated to coming up with customizable solutions that fit your needs.
When companies sell technological, digital, and electrical products or software, they must ensure that they provide a solid customer support base to assist their customers with any problems. Yet it often happens that people find with troubleshooting of a software, technical, digital, or electrical product or service they aren't fed with satisfying or helpful support by the company. At E Unite, our professional technical support team offers customized technical support options for software, types of equipment, gadgets, etc. We also provide the service of ACI-supported solutions and customizations. With ACI related problems we provide issue isolation, end-to-end case management, and troubleshooting solutions
Impeck Telecoms’s Premium Tech Support solutions resolve your customer’s Tech Support issues at home or work including out-of-scope and out-of-warranty issues that can otherwise cause frustration and damage your brand. Transform your technical support cost center into a profit center while increasing customer satisfaction, lowering support costs, and creating a new source of revenue.
Our ready-to-deploy white-labeled customer support model is powered by advanced analytics and cutting-edge intelligent automation tools. Services are tailored for your unique brand including customer demography analysis, brand creation, website hosting, and more. We cover the entire connected ecosystem with unlimited contacts through voice, email, chat, remote login, mobile app, and video.
When you need assistance with your Impeck Telecoms quality management software, our Technical Software Support team provides unmatched software support service from first contact through resolution. Our customer-first focus empowers the Impeck Telecoms Software Technical Support team to resolve customer inquiries on the first call — eliminating the need for additional service calls and reducing time spent out of production. Our goal is to achieve 100% customer satisfaction through Total Contact Ownership, an industry best practice that guarantees that we take full responsibility for your call every time you request technical support services.
Regardless of which support package you select, our online technical support site provides your team with numerous resources. An unlimited number of users from your organization can access the information on this site. This includes:
At Impeck Telecoms Quality Solutions, our commitment to your success extends beyond quality management. We prepare you to succeed and guide you at the critical hour.
