Call Center Services

Call Center Services

Impeck Telecoms is a major service provider of international call center services and outsourcing solutions. We aim to deliver optimum customer satisfaction and an increase in sales for your business with the help of specifically designed inbound, outbound, and web-based solutions that are performance-driven and quality-centric.

To stand out in today's world of fast-growing, fast-paced, cutthroat customer service, a company must strive to incorporate new approaches and treat and listen to customers the way they want not the way a company wants. At Impeck Telecoms, we provide: With thousands of service providers in the fast-paced and competition-based customer service industry today, to stand out, prove yourself, and constantly grow, a company must induce new methodologies to have customers treated and listened in a way that they want, and not according to the company.

Call Center Services

Inbound Call Center Services

Impeck Telecoms's Inbound Call Center Services primarily focuses on maximizing business and profits for our customers. Our Inbound Contact Center Services are based on superior product and industry knowledge garnered over the years of experience that we possess in the offshore call center services industry. Our experience in inbound call handling enables us to meet the requirements of our call center customers.

We have extensive experience in providing inbound call center outsourcing services to global customers in varied industries, such as travel & hospitality, real estate, airlines, eCommerce, retail, banking, and more. Outsource inbound call center solutions to Impeck Telecoms and benefit from strategic contact center services that help you attain your business objectives and stay ahead of the competition.

Outbound Call Center Services

An outbound call center is a must-have for any business organization that is looking to expand its business and increase the number of sales. Outbound contact centers help companies to get in touch with their clients while keeping the costs in check. The main purpose of a call center is to cater to its customers, and it is therefore important that companies analyze their needs before hiring an experienced call center service provider for outbound operations.

Impeck Telecoms is a leading provider of outbound BPO services catering to the outbound calling needs of global customers for over a decade. We have experience of serving clients from different verticals and domains with complete satisfaction.

Why Outsource Inbound Call Center Services

  • Expert Call Center Professionals: We have qualified call center professionals who have extensive and relevant expertise in inbound call handling, answering service calls & ensuring customer satisfaction.
  • Competent training programs: We provide efficient and relevant training programs to give our inbound call center employees a cutting edge, both in terms of linguistic ability to handle calls and process knowledge.
  • Transparency: Our inbound call center infrastructure and company policies offer complete transparency in operations.
  • Extensive experience: We have vast experience in supporting over 300 global partners in planning, designing, and implementing call center networks.
  • 100% voice recording: Our 100% voice recording ability enables us to view voice envelopes of customers and agents separately and find exceptions by analyzing data that is tagged with calls.

Our services add value to your business by easily generating leads and hence helping you to increase your revenues manifold. Our team is trained to cater to customers from different backgrounds, regions, cultures, and in multiple languages.
If you are looking for a reliable, effective, multi-lingual, and cost-effective outbound BPO service provider, then you have come to the right place. Get in touch with us today!

We provide end-to-end lead generation solutions in any vertical.